Quality Management Contact Form Department 5

You can use this form to send complaints, praise, suggestions for improvement or other feedback to BVL's Department 5.

Your request will be forwarded to the Quality Management of Department 5 and from there to the responsible organizational units. After sending your request, you will receive a confirmation of receipt at the email address you provided.

An impartial classification and evaluation is carried out by an independent panel of experts within Department 5, the Quality Circle. If necessary, other employees and the Head of Department head are involved in the process. If necessary, appropriate measures will be taken. The implementation of these measures is subject to continuous monitoring by the Quality Circle. In the case of complaints and appeals, customers are informed transparently about the results of the assessment and the measures taken. In the event of delays in processing, the customer will be informed accordingly.

Für die deutsche Version des Kontaktformulars benutzen Sie bitte den folgenden Link:
bvl.bund.de/kontakt_abteilung_5

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This web form transmits both data field contents and the IP address of the sender to the BVL. The same happens when you send an ordinary e-mail. By sending this web form you consent to your IP address being transmitted and stored. The IP address will not be used but solely in the framework of government action of criminal persecution and defence against danger, while observing all legal conditions. Should you not consent to this, please cancel the process at any time, and your message is not transmitted.


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